Refund policy

Refund & Return Policy

At CLERGEOT SHIRT, customer satisfaction is our top priority. We are committed to providing high-quality women's shirts and fashion apparel with transparent product origins, reliable customer service, and long-term warranty support.

We understand that sometimes a purchase may not meet your expectations. Our Refund & Return Policy is designed to provide a fair and convenient shopping experience.

1. 30-Day Return Policy

We offer a 30-day return policy, which means customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.

  • Items must have their original tags attached, where applicable.

  • Products should be returned in their original packaging.

  • Customers must provide a receipt or proof of purchase.

To initiate a return, please contact us at support@clergeotshirt.com.

2. Return Process

To request a return, please follow these steps:

  1. Contact our customer support team at support@clergeotshirt.com.

  2. Provide your order number, product details, and reason for return.

  3. Our team will review your request and provide return instructions.

  4. Ship the eligible item to the return address provided by our support team.

  5. Once the returned item is received and inspected, we will notify you of the refund decision.

Please do not send products back without contacting our support team first.

3. Damaged, Defective, or Incorrect Items

We carefully inspect our products to maintain quality standards.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the affected product.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

For confirmed defective or incorrect items, we will cover reasonable return shipping costs where applicable.

4. Exchanges

We understand that selecting the correct size, color, or style is important when shopping for women's clothing.

If you would like to exchange an item, please contact our customer service team.

Exchanges are subject to product availability and eligibility.

If your preferred size or color is unavailable, we may offer an alternative solution or refund in accordance with this policy.

5. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

  • Items that have been worn, washed, or damaged through customer use.

  • Personalized or custom-made products, where disclosed before purchase.

  • Final-sale items clearly identified as non-returnable before checkout.

  • Items returned outside the applicable return period, except where required by law.

These exclusions do not affect any rights customers may have under applicable consumer protection laws.

6. Refund Processing

Once we receive and inspect your eligible returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method.

  • Refunds are typically processed within 5–10 business days after approval.

  • Your bank or payment provider may require additional time to post the refund.

If you have not received your approved refund after the expected processing period, please contact us for assistance.

7. Return Shipping Costs

For returns due to personal preferences, such as ordering the wrong size, color, or style, customers may be responsible for return shipping costs.

If a return is required because of a confirmed manufacturing defect, shipping error, or incorrect item, CLERGEOT SHIRT will cover reasonable return shipping expenses where applicable.

Original shipping charges may be non-refundable for change-of-mind returns unless otherwise required by law.

8. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@clergeotshirt.com.

We will make reasonable efforts to accommodate your request before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. Eligible items may still be returned under this policy.

9. Product Quality and Warranty

At CLERGEOT SHIRT, we are committed to offering women's apparel with clear product origins, dependable quality, and long-term customer support.

Eligible products may receive warranty assistance for manufacturing defects according to their specific warranty terms.

Warranty coverage does not generally include damage caused by improper use, accidental damage, or normal wear and tear.

For warranty-related inquiries, please contact our customer service team with your order details.

10. Consumer Rights

Nothing in this Refund & Return Policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

Where statutory rights provide greater protection than this policy, those rights will apply.

11. Contact Information

If you have any questions regarding returns, refunds, exchanges, or warranty services, please contact us:

Store Name: CLERGEOT SHIRT

Website: https://clergeotshirt.myshopify.com/

Email: support@clergeotshirt.com

Phone: +1 612-410-5315

We are committed to providing responsive customer support and a reliable shopping experience.

Thank you for shopping with CLERGEOT SHIRT!